The airlines have managed to suck any joy out of travel. The biggest offenders are the legacy carriers - Delta, US, United, American, Northwest. I don't have a beef with JetBlue or Southwest. They walk the walk. However, all the big carriers pay lip service to customer care, but don't do anything to demonstrate it. Their flight attendants are old and surly and aren't interested in making the flight more enjoyable.
When was the last time you walked up to the check-in counter at one of the legacy carriers to try and catch an earlier flight and all they did was ask for your boarding card, id and then printed out a new boarding card - like Southwest does. The big guys are just out to nickel and dime you to death with fees for everything.
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